We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account, subject to the below terms.
Please note that groceryclub.shop may, from time to time and at its discretion, restrict the use of the credit in your account in respect of certain products.
This Policy forms part of the groceryclub.shop Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;
package your products safely and securely for protection during transit;
clearly mark your return reference number on the outside of the parcel; and
Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.
Should there be any missing items from your order after receiving it from our delivery driver then please immediately contact us to let us know.
Please note that you will have up to 24 hours to notify us of your missing items. Should you let us know after 24 hours of delivery then it will be at our sole discretion on how to further proceed with the issue.
To ensure your request is processed as quickly as possible, you are responsible for the following when notifying us of your missing items;
Picture(s) will be required of all the bags or boxes in the same state as they were delivered to you by our delivery driver with the original labels and stickers still attached;
The picture(s) must be sent to us via email to support@pantryclub.co.za or via Whatsapp on +27 (0) 69 796 3017 with your order number as the subject message;
Any indications that items have been manipulated, tampered with or intentionally removed will be escalated to your employer and may result in immediate disciplinary action.
If we accidentally deliver the wrong product to you, or if the product is not as described on the GroceryClub, please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).
Should a product be damaged, please notify us within 24 hours of such delivery by logging a return on the GroceryClub.
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice replace the product as soon as possible or credit your account with the purchase price of the product.
We do our best to ensure that the products we deliver to you are of a high quality and without defects.
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. Please refer to our FAQs for some examples.
Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by Instant EFT or ATM deposit will be refunded to your nominated bank account.