All orders placed by 6:00 pm will be delivered in up to 2 working days (48 hours) depending on your delivery location.

Here’s how it works:

• Standard delivery within our driver network typically takes up to two working days (48 hours).
• Working days are Monday to Friday

• Go to the login page and enter your mobile number
• Then select “Forgot Password"
• Follow the onscreen instructions to reset your password.

If you encounter issues resetting your password, contact support and we’ll be happy to assist you further.

To update your mobile number, please contact our customer support team:

• WhatsApp / SMS / Call: +27 (0) 69 137 2824
• Email: support@pantryclub.co.za

⚠️ Important: Make sure we have your correct number so we can keep you updated on your orders and reach you for delivery.

• Standard delivery is R29.99 per order
• Free delivery when you spend R970 or more

The minimum order amount is R100. Add more products to your cart until your order amount is above R100.

You can pay securely using the following methods:

• Debit or Credit Card (Visa, MasterCard)
• Instant EFT / Bank Transfer (EFT)
• ATM cash deposit

Visit your My Wallets page to get banking details, view transactions, and check balances.

Make sure to use your account’s registered mobile number as the reference when making an EFT payment or ATM Cash Deposit to ensure a quick allocation.

If you have already made a payment with the incorrect reference, contact our support team as soon as possible for assistance.

Yes, you can pay with your top wallet and pay the balance using your debit or credit card.

Go to your order history and click on the order number of the incomplete order. Click on the “payment” button and follow the onscreen instructions.

Alternatively, you can click on "Fill up your trolley" button to fill your cart with the same products. You can then add or remove products and checkout your order again.

For further assistance, contact our support team

Here are some tips to help you make a successful card payment:

• Ensure you complete your bank’s authentication process (OTP or app approval).
• Make sure you have sufficient funds available.
• Confirm that online shopping is enabled on your bank account with a high enough transaction limit.
• If your payment fails again, please try another payment method such as an alternative card or EFT (visit your My Wallets page to get banking details for an EFT payment)

Still having trouble? Contact our support team for assistance.

Yes, you can cancel your order before it has been dispatched, please contact customer support immediately for assistance.

No, you cannot modify your order if it’s already been invoiced.

Yes, if you have already placed your order and want to change the delivery address before it is dispatched, please add the new address to your profile first.

Once that’s done, contact our support team and they will assist you with updating your order’s delivery address.

Once your order has been placed, you will receive tracking updates via WhatsApp or SMS.

You can also view your order status in your order history.

We understand that unforeseen circumstances may arise, and we are committed to resolving any issues promptly.

In the event that you receive a damaged product, we kindly request that you notify us within 24 hours of discovering the damages.

To facilitate the resolution process, please provide us with clear pictures of the damaged items and a detailed list via WhatsApp at +27 (0) 69 137 2824

Upon receipt of your notification and supporting documentation, we will coordinate a no-charge collection of the damaged product from your location. We will replace the product as soon as possible or credit your account with the purchase price of the product.

In the unfortunate event that you have received your delivery and some items are missing, kindly note that you have a 24-hour window from the time of delivery to notify us of any such discrepancies. This allows us to promptly investigate and address the issue to your satisfaction.

It's important to highlight that should you inform us of missing items after the initial 24-hour period, resolution options will be at our sole discretion.

Picture(s) will be required of all the items received;

• The picture(s) must be sent to us via WhatsApp on +27 (0) 69 137 2824 with your order number as the message.

Your understanding and cooperation in adhering to this notification period are highly appreciated, as it enables us to provide you with the best possible assistance.

If, by any chance, you have not yet received your order within our standard delivery period, we kindly request you to contact our dedicated support team for prompt assistance.

Please reach out to us via WhatsApp at +27 (0) 69 137 2824 or via email at support@pantryclub.co.za

Our support team is readily available to address your concerns and ensure a swift resolution to any issues related to your order.

Super Savers are our everyday low-price essentials — products like Always, toilet paper and Darling One Million hairpiece — all at the best value year-round.

Keep an eye out for new Super Saver ranges!